Returns and exchanges policy
If you want to make an exchange or return, you must contact us through the "contact form".
In the event that the return is made for reasons beyond Etcetera (change of opinion, change of product or your error) You must pay the expenses generated by this return.
If the cause of the return is due to a defect in the item received or an erroneous product, please contact us. In this case, Etcetera will assume the shipping costs. The return or replacement of the item will be made as soon as possible.
The deadline to communicate the return and send it is 14 business days from the date of purchase.
After verifying that the return meets all the terms of our Exchange and Refund Policy, you will receive a confirmation email and you will receive the amount in the same way that you made your purchase.
Etcetera reserves the right to reject returns communicated or sent after the deadline, or items that are not in the same conditions in which they were received.